Delivery & Processing

As all our products are made to order we require 2-3 business days to process each order. We offer free shipping on all our orders, with no minimum spend required (Excluding the United Kingdom*). Products are sent out from Italy using DHL, UPS, or Poste Italiane and each order is fully trackable. Our free shipping times vary and cannot be guaranteed, however we also offer faster and more secure shipping options at an additional cost with express courier services.

Free Standard Shipping:

Europe: From 4 business days

North America: From 3 business days

Worldwide**: From 15 business days

Express Shipping:

Europe: From 2 business days

North America: From 1 business days

Worldwide*: From 4 business days

*Please note: Due to BREXIT and changes to regulation, our United Kingdom customers require a minimum spend of €160.00.

**Please note: Due to COVID-19 pandemic, countries in the Oceania region are no longer receiving standard mail from international sources. As a result we are unable to offer free shipping during this period and can only offer a premium courier service.

Terms & Conditions

In the following sections, we will often refer to ourselves at Ortica as “we”, “us”, or “our” so that all this legal jargon is a little easier to read.

If there is a problem with your order, we’ll always be here to help! The first step you should take is to contact us at shop@orticaboutique.com and we’ll respond to you as fast as possible.

As our items are made to order and are worn on delicate areas of the body, we cannot offer general returns or exchanges. However, in accordance with European consumer law, if an item arrives in unsatisfactory condition (damaged, faulty, or incorrect), the buyer has fourteen days to return the article, at their initial expense.

The return period begins the day the order has been received and MUST be previously communicated by email to shop@orticaboutique.com and accompanied by a photograph of the article and reason for the return. Once approved by us, we will provide you a return address and will request proof of shipping, using a trackable delivery method.

Returns will be applied without penalties and the buyer will be reimbursed for shipping. However, the items must be sent back unworn and in original condition, with all the original packaging. Otherwise the items will not be eligible for reimbursement or exchange.

 Our business is registered with the Italian Chamber of Commerce (Camera di Commercio) and our identification number is IT02562720462. Our registered office is situated at Via Santa Chiara 29, Lucca, Italy. If you have any questions about our sales terms or conditions on our website, please contact us by email at the following address shop@orticaboutique.com.

The purchase of goods from the orticaboutique.com website implies that the buyer (you) accept, without reservation, all of the present sales conditions listed here. These sales conditions prevail over all other general or specific conditions not expressly agreed upon by us. We reserves the right to be able to modify these sales conditions at any time. However, rest assured the conditions applicable will always be those in effect on the time and date the order is placed.

The Proposed Products are the items listed for sale on the orticaboutique.com website. Each article is accompanied by descriptions and photographs, that are as accurate as possible. However, as all the jewellery is made by hand, we cannot guarantee perfect likeness to the products presented. Every piece of jewellery for sale on our website is uniquely made to order, entirely from our workshop in Lucca, Tuscany, Italy.

The prices indicated on the orticaboutique.com website are in Euros (EUR) and U.S. Dollars and include all relevant local taxes. They may or may not include shipping costs, however this expense will be clearly communicated prior to billing and listed in addition to the articles purchased on your invoice. As we are an Italian company, we cannot estimate or be responsible for any custom fees or import taxes that may apply outside of Italy.

While we do reserves the right to modify our prices at any time, we will never deviate from the price indicated at the time of purchase, when the order was placed by the buyer (you) and recorded.

The information provided by the buyer (you) when placing an order will confirm that the buyer (you) has committed to the purchase.

In the event of an error in writing the recipient’s address, we will not be held responsible for the impossibility of being able to deliver the product. However, we will work with you as best we can to try and retrieve the lost item.

Orders will only be finalised after receiving confirmation by the buyer (you), which occurs only when the indicated price is paid. 

The buyer (you) will pay us via a third party extension built into our website. We currently offer two options, PayPal or Stripe, who ensure safe and secure transactions by debit or credit card.

All elements on the orticaboutique.com site are and remain the intellectual and exclusive property of the vendor (us). No person is authorised to reproduce, exploit, redefine, or use elements from the site for any reason, even partially.

As all our products are made to order we require 2-3 business days to process each order. We offer free shipping on all our orders, with no minimum spend required (Excluding the United Kingdom*). Products are sent out from Italy using DHL, UPS, or Poste Italiane and each order is fully trackable. Our free shipping times vary and cannot be guaranteed, however we also offer faster and more secure shipping options at an additional cost with express courier services.

Please note: Due COVID-19 pandemic, countries in the Oceania region are no longer receiving standard mail from international sources. As a result we are unable to offer free shipping during this period and can only offer a premium courier service.

Privacy Policy

Here we describe what personal data is collected and processed when you use our website. This privacy (or confidentiality) policy also explains how your data is used, shared and protected, your options and rights, and how to contact us about your data.

A HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies are a commonly used and reliable mechanism that allows websites to remember stateful information (such as items added in the shopping cart in an online store etc.) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past etc.). They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, and credit-card numbers. 

Subject to your consent, we use cookies and similar technology to improve your browsing experience on our website. When connecting to the orticaboutique.com website, or any of my associated online services, Cookies are installed to help our website operate correctly on your receiving terminal (computer, tablet, smartphone, etc.) and on the browser you are using, subject to User Cookie preferences, which you may modified at any time.

In order to place an order on our website, create a customer account, contact us or subscribe to our newsletter and other general marketing activities, you provide us with the following data points:

Your identity and contact details: your first name, surname, the language in which and country from which you are contacting us, as well as your email address, postal address, delivery address and telephone number.

Bank and payment details: your bank details (please note that all payment transactions are encrypted by the receiving bank. We do not store card numbers), information about your purchases, orders, returns etc.

Additional personal data: You may also provide us with other personal information such as your date of birth, gender etc. We alone collect and store this additional data and use it in our analyses to improve our services.

When we ask you to enter your personal data to access a feature, certain fields are mandatory as we require this data in order to grant you access to this feature (e.g. to deliver a parcel we need your postal address).

It is important that the personal data shared about you is correct and kept up-to-date. Please inform us of any change in such details.

We do not store any sensitive personal data and, as our website is not intended for children, we do not store any data regarding children.

Your profile: if you open a customer account, you create a profile and log in each time you visit our website. In this case, data, including your customer username and password, recent purchases or preferences, will be saved.

Your personal preferences: this includes your wish list and marketing and cookie preferences.

Usage data: this data includes products and services that you have purchased from us and the way in which you use our website and applications.

Technical data: Including your IP address, search engine and version of it, location and time zone, browser extension, operating system and platform, as well as other technical data about the device you use to browse our website. Information about your visit, including URLs and your click path, from and on our website (including the date and time); the products you consult or searched for; page response times, downloading errors, time spent on the pages, interaction on the pages (such as clicks and mouse movements), the way in which you exit the pages.

Depending on the type of data we have access to about you, we may process it for the following purposes:

To manage your registration as a website user: if you wish to use our services, we need to process your data in order to identify you as a website user and allow you to access the various features and personalised services. You can delete your account at any time by contacting us.

To enter into a purchase agreement with you: your data is used to keep you updated regarding the status of your order, to prepare your order, accept your payment, give you access to after sales services or refund your order. It also allows us to inform you of any fraud against you or us during the purchase process. If we consider the action as fraudulent, this processing may allow us to block the transaction.

To respond to requests sent to customer services.

To improve our services: when using our website, you are informed that we process your browsing and purchase data for analytical and statistical purposes. This data allows us to better understand the way in which you use our website, in order to improve the user-friendliness and quality of our services.

For marketing purposes: if you have subscribed to our Newsletter, we process your data in order to manage your subscription and send you relevant information via email or SMS, based on the preferences you indicated. We can also contact you via push notifications if you have subscribed to this service. We need your consent for all direct marketing. You can also cancel your subscription for our communications at any time (for example to unsubscribe from the newsletter, simply click on the button “Click here to unsubscribe” found at the bottom of all of our newsletters and confirm cancellation of your subscription). If you agree to receive direct marketing content, whether via our newsletter or push notifications, we may use the information you have provided for the following purposes:

To share information: About our events, products, services or on-going offers.

To make recommendations: About certain products or services which may interest you.

For market research: In order to better understand your expectations concerning our products and the services proposed by our website.

We may share your personal data with our third parties for the following reasons:

Payment Services (like banks, PayPal, Stripe etc.): In order to complete safe and secure payments.

Delivery companies: To deliver your order.

Credit and fraud prevention agencies: To carry out a credit check and confirm your identity.

Analysis software: Which allows us to process your data in order to optimise your purchase experience on our website.

We ask third parties to respect the security of your personal data, in accordance with the law. Third parties can only use your personal data in accordance with our instructions and not for their own purposes.

In relation to the services offered on our website, you may be contacted from the third parties with which we work.

Legal grounds:

The legal grounds in which we process your data is depends on the way in which you interact with our website.

When you purchase products from our website, we need your personal data to perform the contract between us. For example, we need your contact details to deliver your order.

Our processing is also based on other legal grounds such as your legitimate interests. We deem for example that it is in your interest that your identity cannot be used for fraudulent purposes, the people on our customer service team can have access to your order information to better help you, and we have a better understanding of your use of our website in order to improve the customer experience and services we propose.

We respect the importance given to consent in the new GDPR law.

Consent:

Your consent must be clearly and unequivocally given. That is why, when you agree to receive our communications (in particular via newsletters):

We explain how we will use your data and the type of communication you will receive.

You must tick a box confirming your consent to subscribe.

You can withdraw your consent at any time.

Should you wish to unsubscribe from our direct marketing via newsletter, you can do so at any time by clicking on the link at the bottom of each email. If you have a customer account on our website, you can also unsubscribe or change your preferences by logging in to your account.

Cookies (including those in advertising banners) require a specific cancellation of subscription. Please contact us for more information.

Other rights:

In accordance with the European data protection Laws, customers are entitled to access or request rectification, modification, or erasure of their personal data.

Right to access data: gives you to opportunity to receive a copy of the personal data we have concerning you.

Right to request rectification: gives you the opportunity to request the correction of incorrect personal data.

Right to request erasure of your personal data or “right to be forgotten”: gives you the means to request the erasure of your data.

Right to limit data processing: possibility to request that your personal data is no longer used in certain cases.

Right to object: possibility to object to use of your personal data. Irrespective of the purpose for which or legal grounds by virtue of which we process your data, you can therefore exercise your rights, at any time and without any cost, by sending us an email.

Please note, that for legal reasons we cannot always meet requests, which we will explain, after receiving your request. If you have a customer account, you can also change your personal details via your customer account by logging in using your email address and password.

If you created an account, you chose a password. You are responsible for keeping this password confidential. That is why we recommend choosing an effective password and not sharing it. We recommend that you only log in using secure networks, preferably private networks. Be aware of the risks of using public Wi-Fi networks.

If you receive an email claiming to be from Ortica asking you to provide personal details, please do not reply. Forward the email to us so we can take the necessary measures.

All of our service providers work in the European Economic Area (EEA) and must respect the same legislation as we do. In the case of a service provider situated outside the EEA, we undertake to ensure that your data is transferred with the appropriate care. We have signed contractual clauses with each of them in the context of the GDPR.

We will store your data for as long as you remain a customer, but also afterwards, in order to answer all questions, respond to complaints or maintain all necessary data in order to meet legal, accounting or analytical requirements. We may also store your data for research purposes or statistical analysis. More specifically, in the context of a subscription to our newsletter, we will no longer contact you if you have not opened our newsletters for more than three years.

Any modification of this policy will be updated on this page, if appropriate, and you will be notified thereof by email.

Contact Form

You can contact us using the form below. A prompt response will arrive during standard operating hours (Mon-Fri Italian time). We are also available via our social media channels, so don’t hesitate to reach out with any questions!

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